Terms & Conditions

Terms & Conditions from Hairgain365 Terms and conditions set out the basis on which you can use our website and/or place orders for items from Hairgain365. By ordering goods from us you are deemed to have understood and accepted these terms.

You may phone us on  02895 575 006. Telephone calls to and from Hairgain365 may be recorded or monitored as part of our efforts to further improve service to our customers.


Under the Consumer Contracts Regulations 2013 you have the right to cancel your order within a period of 14 working days.

The period of 14 working days begins on the day after the day you receive your goods. You must inform us of your wish to cancel in writing either by letter or email within a period of 14 working days. You must take reasonable care of the goods and not use them.

If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply.

If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method.

If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage.

For full details of your rights under the Consumer Contracts Regulations 2013, please contact your Citizens’ Advice Bureau or a solicitor.


You may return most items, in a new and unused condition and wherever possible in the original packaging by Post. To return please e-mail us using our contact form or call 02895 575 006 and we will send you a returns information.

Any associated returns charges will be deducted from your credit/debit card prior to any refund.
Please note we are not responsible or liable for any delay in receipt of your goods due to weather related problems, Acts of God or issues with DPD/Royal Mail and any other couriers.

Refunds will be issued once goods have been returned and fully inspected to make sure you have adhered to the terms of returning the goods.

All prices on this website are shown in Sterling. The prices shown are inclusive of any value added tax or sales tax. Due to circumstances beyond our control, prices may have to be altered up or down, including any alterations to the rate of value added tax or sales tax. The current price will be shown when you place your order. All prices shown are cash prices in Sterling


All products are sold on the basis that they are suitable for domestic use only. Please contact us for further information if you intend using any products in a business or public environment as we also have a wholesale supply service.

If you do have a complaint please e-mail us using our contact form or call 02895 575 006 . Hairgain365 welcomes and learns from complaints. We aim to deal with complaints speedily and sympathetically. All complaints are logged, investigated and replied to.

This information on this website is in English only and we will continue to communicate in this way during your agreement with us.

Our agreement with you is based upon English law and the law applicable to this agreement are the laws of England,Wales and Northern Ireland.

Contact Us
If you need to contact us you can always call us on  02895 575 006 or use our form on our contact page